Customer information

Further customer information on the electronic conclusion of contract:


The following information for contracts concluded online within the scope  of remote sales does not constitute contractual terms. The contractual terms  are contained in our General Terms and Conditions.


1. Technical steps leading to the finalization of the contract


Once you have found your preferred product in our online shop and, if  applicable, selected further options associated with the product, the product  is placed in your personal shopping cart by clicking on the "Add to  shopping cart" button. You have the option to remove the respective  product from the shopping cart at any time by clicking on the  "Remove" box.



You can now select further products by using the navigation functions of  the shop. You can view all the details of your cart at any time by clicking  on the shopping cart window.



Once you have decided to purchase the products in your personal shopping  cart, click on the "Checkout" button. You will now be guided  through the ordering process, in which you must fill in the required  information.


After you have filled in all the fields, you will be asked to accept our  General Terms and Conditions in the next step. Please read them carefully.  You will then confirm with a mouse click that you have read and agree to the  General Terms and Conditions. To continue with the ordering process, click on  the "continue" button.




At the end of the ordering process, the address data you have already  entered will appear. You can change these at any time. Please check now  whether the shipping address and billing address are correct and correct them  if necessary by clicking on the "Change address" button. The order  is then completed by clicking on the button "Buy now!


You hereby submit a binding offer to us with regard to all goods in the  shopping basket. We will confirm receipt of your order immediately. Your  offer to conclude a purchase contract will be accepted by us by means of the  confirmation e-mail automatically generated by our ordering system, at the  latest, however, by handing over the ordered products.



2. Storage of the contract text and access for the customer



We store your ordering data and send them to you together with our  General Terms and Conditions with the order confirmation by e-mail.  Otherwise, you will not be able to access your ordering data.  


3. Input error


You may correct your input before the ordering procedure is completed by  clicking on "edit". You can also interrupt the whole ordering  procedure at any time. In the case of an interruption your data will not be  saved.



4. Contract language


You have the option of concluding contracts with us in German,  and English.


II. Means of payment


In our store  you can basically use the following payment methods:


Credit card:


During the  order process you will provide your credit card details. Your card will be  charged immediately after placing the order.




In order to  pay the invoice amount via the payment service provider PayPal (Europe) S.à  r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg  ("PayPal"), you must be registered with PayPal, legitimize yourself  with your access data and confirm the payment instruction. The payment  transaction is carried out by PayPal immediately after placing the order. You  will receive further instructions in the order process.


III. Delivery restrictions


We generally  deliver within Europe (politically) as well as to Switzerland.


On individual  request by e-mail, we also deliver to other countries after an adequate  review.


IV. Date of delivery


The shipping  period shall be understood as the period between the submission of the order  by the consumer and delivery.


The shipping  time within Germany is approx. 3 to 5 days, within other European countries  approx. 1 to 3 weeks.


For countries  that are not listed in our online shop as countries to which we generally  deliver and with regard to which we request an individual enquiry by e-mail,  the expected delivery date will be communicated individually.


V. Terms of delivery and  service


Shipping  costs will be added to the listed product prices. You can find out more about  the amount of the shipping costs at the offers.


We deliver  only by mail order. A self-collection of the goods is unfortunately not possible.


We do not  deliver to packing stations.



VI. Implied Warranty


Implied  warranty rights apply to all goods from our shop. Please refer to our General  Terms and Conditions for details.



VII. Warranties and Customer  Service


Information  on any additional warranties that may apply and their exact terms can be  found with the product and on special information pages in the online store.


VIII. Legislation to be applied


The  contractual relationship shall be regulated exclusively by German law.