Return policy

MARLIES GRACE has a 14-day return policy. Products may be returned for an exchange or refund within 14 days from the delivery date.

They must be returned in their original condition and packaging (not worn,including all tags, accessories). Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. The refund of your order will be processed within 14 business days upon the receipt of the returned item. Please kindly note that we reserve the right to decline a refund in case your item was not sent in it’s original condition (worn, damaged, etc.) The refund will be issued directly to the payment method used for the original purchase or can be issued as a store credit immediately. We will send you a confirmation e-mail as soon as the refund is processed. Please note that the refunded amount should be credited to your account within 10 business days, subject to your bank’s policy. We kindly invite you to keep the tracking number for your return, to track the progress and movement of your returned order. All ARCHIVE AND/OR PROMOTIONAL SALE items are Final Sale and are not eligible for refund, exchange, or store credit, no exceptions. All merchandise is sold as is. The refund will never include the return shipping costs. Customers are responsible for the cost of return shipping, which will depend on the country. The return prices are as follows (€):

Region: Europe

Return Prices (€): Free

Region: Rest of World

Return Prices (€): 40