Faq

How do I place an order?

To place an order, browse through our collection and add the items you'd like to purchase to your shopping cart. Once you're ready to check out, follow the prompts to complete the payment process.

Where can I find my order number?

Your order number can be found on the invoice sent to your email upon purchase or in your account under the 'Orders' section.

Can I modify my order after it’s been placed?

Once an order has been submitted, it enters our processing queue immediately. Therefore, we are unable to modify or cancel orders once they have been placed. Please double-check your order details before confirming your purchase.

What happens if an item I ordered is out of stock?

If an item you've ordered is out of stock, we will contact you as soon as possible to discuss alternative options or a refund.

How do I use a promotional code?

You can enter your promotional code at checkout. There will be a field specifically for discount or promo codes.

If you have any other questions or concerns, please feel free to contact our customer service team for further assistance. Thank you for shopping with Marlies Grace!

Email: contact@marliesgrace.com

When will i receive my Order?

We aim to deliver all orders within 3-5 working days.

Do you ship internationally?

Yes, we do ship internationally. Please note that orders shipped outside the EU will incur customs fees, which are not included in the product price or shipping charges. These fees are the responsibility of the customer.

What carriers do you use for shipping?

We use multiple carriers depending on the destination, including national postal services and private couriers.

Are there shipping fees?

Shipping fees vary based on your location and the weight of your order. The exact fee will be calculated during checkout.

If you have any other questions or concerns, please feel free to contact our customer service team for further assistance. Thank you for shopping with Marlies Grace!

Email: contact@marliesgrace.com

How do I return?

To return an item, please fill out our return form. You can access the form

here

What items are returnable?

• Items in perfect, unused, sellable condition are eligible for return within 14 days fromthe date of delivery
• Items must be returned in their original condition and packaging (not worn, includingall tags, accessories).

What items are non-refundable?

The following items cannot be returned:

• Gift Cards
• All ARCHIVE AND/OR PROMOTIONAL SALE items are Final Sale and are not eligiblefor refund, exchange, or store credit, no exceptions. All merchandise is sold as is.

The item I received is damaged!

If the purchased product is faulty, please reach out to us within 7 days from the date ofdelivery by email at contact@marliesgrace.com with a copy of the order confirmation, clearimages of the damage, and a description so that our quality and product teams can review.

Can the items be exchanged?

We understand that our customers can change their mind and we are always happy to arrangeexchanges. Products may be exchanged within 14 days from the delivery date. They must bereturned in their original condition and packaging (not worn, including all tags, accessories).Any parcel returned after the prescribed timeframe shall be refused and returned to thesender. Please reach out to contact@marliesgrace.com to request an exchange. If theexchange request is approved, you will ship back the original item (returns are free within theEurozone. A return fee of 40€ applies for the rest of the world, deducted from the refundamount) and once the original item is received in our warehouse, the replaced item will beshipped to you at no charge.

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placingthe return request.

How soon will I get my refund?

Once your returned item is received by our warehouse team and passes through qualitycontrol, you will be notified by email. If your return request is approved, the refund will beprocessed, and payment remitted within 14 days from the date of approval. Kindly note thatprocessing times vary by bank, please reach out to your bank directly for further information

What is your return policy?

Our return policy allows for returns within 14 days of receipt. Please note that items purchased at a discounted price cannot be returned.

Who pays for the return shipping?

At Marlies Grace, we cover the cost of return shipping. Your satisfaction is our top priority!

How do I initiate a return or exchange?

To initiate a return or exchange, navigate to the Return Center

What is the process for getting a refund?

Once your return has been received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment.

Do you offer store credit for returns?

Currently, we do not offer store credit. Refunds will be processed to your original method of payment.

If you have any other questions or concerns, please feel free to contact our customer service team for further assistance. Thank you for shopping with Marlies Grace!

Email: contact@marliesgrace.com

How will I receive my invoice?

Invoices are sent via email to the email address associated with your order immediately after your purchase.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other commonly used payment methods.

Is my payment information secure?

Yes, all transactions are encrypted and secure. We use SSL technology to ensure the privacy and integrity of the information you provide.

What currencies do you accept?

We accept multiple currencies, including but not limited to USD, EUR, and GBP.

Can I use multiple payment methods for a single order?

No, we currently only accept one payment method per order.

Why was my payment declined?

Payments can be declined for various reasons, including insufficient funds, incorrect billing information, or suspected fraudulent activity. Please check with your bank or payment provider for more details.

Is there a limit on the purchase amount?

There is no set limit, but exceptionally large orders may be subject to additional verification.

If you have any other questions or concerns, please feel free to contact our customer service team for further assistance. Thank you for shopping with Marlies Grace!

Email: contact@marliesgrace.com

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