To place an order, browse through our collection and add the items you'd like to purchase to your shopping cart. Once you're ready to check out, follow the prompts to complete the payment process.
Your order number can be found on the invoice sent to your email upon purchase or in your account under the 'Orders' section.
Once an order has been submitted, it enters our processing queue immediately. Therefore, we are unable to modify or cancel orders once they have been placed. Please double-check your order details before confirming your purchase.
If an item you've ordered is out of stock, we will contact you as soon as possible to discuss alternative options or a refund.
You can enter your promotional code at checkout. There will be a field specifically for discount or promo codes.
If you have any other questions or concerns, please feel free to contact our customer service team for further assistance. Thank you for shopping with Marlies Grace!Email: email@example.com
We aim to deliver all orders within 3-5 working days.
Yes, we do ship internationally. Please note that orders shipped outside the EU will incur customs fees, which are not included in the product price or shipping charges. These fees are the responsibility of the customer.
We use multiple carriers depending on the destination, including national postal services and private couriers.
Shipping fees vary based on your location and the weight of your order. The exact fee will be calculated during checkout.
Our return policy allows for returns within 14 days of receipt. Please note that items purchased at a discounted price cannot be returned.
At Marlies Grace, we cover the cost of return shipping. Your satisfaction is our top priority!
To initiate a return or exchange, navigate to the Return Center
Once your return has been received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment.
Currently, we do not offer store credit. Refunds will be processed to your original method of payment.
Invoices are sent via email to the email address associated with your order immediately after your purchase.
We accept all major credit cards, PayPal, and other commonly used payment methods.
Yes, all transactions are encrypted and secure. We use SSL technology to ensure the privacy and integrity of the information you provide.
We accept multiple currencies, including but not limited to USD, EUR, and GBP.
No, we currently only accept one payment method per order.
Payments can be declined for various reasons, including insufficient funds, incorrect billing information, or suspected fraudulent activity. Please check with your bank or payment provider for more details.
There is no set limit, but exceptionally large orders may be subject to additional verification.