Faq

How do I place an order?

To place an order, browse through our collection and add the items you'd like to purchase to your shopping cart. Once you're ready to check out, follow the prompts to complete the payment process.

Where can I find my order number?

Your order number can be found on the invoice sent to your email upon purchase or in your account under the 'Orders' section.

Can I modify my order after it’s been placed?

Once an order has been submitted, it enters our processing queue immediately. Therefore, we are unable to modify or cancel orders once they have been placed. Please double-check your order details before confirming your purchase.

What happens if an item I ordered is out of stock?

If an item you've ordered is out of stock, we will contact you as soon as possible to discuss alternative options or a refund.

How do I use a promotional code?

You can enter your promotional code at checkout. There will be a field specifically for discount or promo codes.

If you have any other questions or concerns, please feel free to contact our customer service team for further assistance. Thank you for shopping with Marlies Grace!

Email: contact@marliesgrace.com

When will i receive my Order?

We aim to deliver all orders within 3-5 working days.

Do you ship internationally?

Yes, we do ship internationally. Please note that orders shipped outside the EU will incur customs fees, which are not included in the product price or shipping charges. These fees are the responsibility of the customer.

What carriers do you use for shipping?

We use multiple carriers depending on the destination, including national postal services and private couriers.

Are there shipping fees?

Shipping fees vary based on your location and the weight of your order. The exact fee will be calculated during checkout.

If you have any other questions or concerns, please feel free to contact our customer service team for further assistance. Thank you for shopping with Marlies Grace!

Email: contact@marliesgrace.com

What is your return policy?

Our return policy allows for returns within 14 days of receipt. Please note that items purchased at a discounted price cannot be returned.

Who pays for the return shipping?

At Marlies Grace, we cover the cost of return shipping. Your satisfaction is our top priority!

How do I initiate a return or exchange?

To initiate a return or exchange, navigate to the Return Center

What is the process for getting a refund?

Once your return has been received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment.

Do you offer store credit for returns?

Currently, we do not offer store credit. Refunds will be processed to your original method of payment.

If you have any other questions or concerns, please feel free to contact our customer service team for further assistance. Thank you for shopping with Marlies Grace!

Email: contact@marliesgrace.com

How will I receive my invoice?

Invoices are sent via email to the email address associated with your order immediately after your purchase.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other commonly used payment methods.

Is my payment information secure?

Yes, all transactions are encrypted and secure. We use SSL technology to ensure the privacy and integrity of the information you provide.

What currencies do you accept?

We accept multiple currencies, including but not limited to USD, EUR, and GBP.

Can I use multiple payment methods for a single order?

No, we currently only accept one payment method per order.

Why was my payment declined?

Payments can be declined for various reasons, including insufficient funds, incorrect billing information, or suspected fraudulent activity. Please check with your bank or payment provider for more details.

Is there a limit on the purchase amount?

There is no set limit, but exceptionally large orders may be subject to additional verification.

If you have any other questions or concerns, please feel free to contact our customer service team for further assistance. Thank you for shopping with Marlies Grace!

Email: contact@marliesgrace.com

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